Privacy policy

Introduction

Coupled Ltd. abides by the New Zealand Privacy Act 2020 (referred to as the Act) when handling personal information. Personal information refers to details about a specific individual (a natural person). Safeguarding your privacy is our top priority, and we take all necessary measures to ensure its protection. We gather your personal information and keep it anonymous until you provide permission to share it with another member.

This policy outlines our approach to collecting, utilizing, disclosing, and safeguarding your personal information. It is important to note that this policy does not restrict or exclude any of your rights as granted by the Act. If you require additional information about the Act, please visit www.privacy.org.nz.

We are committed to ensuring the utmost protection of your personal information. We value your trust in us and will continue to make every effort to maintain the highest standards of data security.

Types of information collected 

During the registration process for our service, you provide us with a range of information. This includes but is not limited to personal data including your name, gender, date of birth, contact details, educational background, employment information, photos, marital status, interests, and potentially sensitive personal data such as identity proofs.

How information is collected & Use of the information 

Coupled Ltd is a matchmaking service that aims to offer a convenient platform for our members to connect with each other. To streamline this process, we ask potential members to fill out forms, conduct face-to-face meetings, create their profiles, and enter the necessary information into our system. The matching technology enhanced with our personalised inputs then generates matches based on their specified criteria. In order to achieve this, we request specific personal information that is securely stored within our systems.

Sharing your Information 

Unless specifically stated on the website or as described in this privacy policy, Coupled Ltd do not sell, rent, share, trade, or give away any of your personal information.

Sharing with other users: To facilitate the provision of our services, we may share the information you have provided with other users. Initially, we share your personal information in an anonymous manner, and only upon obtaining your consent do we share it fully. We encourage you to be cautious and mindful of the information you choose to share with other users.

Sharing with service providers and partners: We may engage with third-party service providers to assist us with the website and application development, hosting, maintenance, backup, storage, payment processing, analysis, and other services. These providers may need to access or use your information to perform these services on our behalf. However, they are contractually bound to follow our instructions, including strict confidentiality obligations and data protection measures.

Sharing with law enforcement agencies: We will disclose your personally identifiable information when required by law or when we believe that disclosure is necessary to protect our rights, the interests of other members, and to comply with legal processes such as a judicial proceeding, court order, or legal request served on us.

Data Security: Protecting Your Information

At Coupled Ltd, we understand the importance of data security and the protection of your personal information. We are committed to maintaining the confidentiality, integrity, and availability of the data entrusted to us by our users. This statement outlines our commitment to data security and the measures we take to safeguard your information.

Data Access and Storage

Access to your personal information is restricted to authorized personnel who require it to provide you with our services. We implement strict access controls and authentication mechanisms to ensure that only authorised individuals can access your data. Additionally, your data is stored on secure devices with industry-standard security practices to prevent unauthorised access, data loss, or data breaches.

Continuous Monitoring and Improvements

We are committed to continuously monitoring our systems, processes, and security protocols to identify and address any vulnerabilities or emerging threats. We stay updated with the latest industry best practices and strive to enhance our security measures as technology and security standards evolve.

Changes to this policy

We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy. 

This policy was last updated in August 2023.

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

Cookies

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

Contact us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at hello@coupled.co.nz